Privacy Policy for Postpartum Doula Support Service

Effective Date: December 2024

1. Introduction

This Privacy Policy outlines how Julia-Rose Gribble (Postpartum Doula) collects, uses, discloses, and safeguards personal information in accordance with the Australian Privacy Principles (APPs) established in the Privacy Act 1988 (Cth).

2. Information I Collect

The Doula may collect the following types of personal information:

- Personal identification details (name, contact information, address).

- Health-related information relevant to postpartum care (medical history, pregnancy, and birth details).

- Demographic information (age, cultural background).

- Any other information that clients voluntarily provide during consultations or through forms.

3. Purpose of Collection

The information collected will be used for the following purposes:

- To provide personalized postpartum doula services and support.

- To maintain effective communication and manage appointments.

- To assess and cater to clients' specific health and emotional needs.

- To comply with legal and regulatory requirements.

4. Consent

By engaging in the postpartum doula service, clients consent to the collection, use, and disclosure of their personal information in accordance with this Privacy Policy. Clients have the right to withdraw consent at any time, though this may impact the ability to provide certain services.

5. Security of Personal Information

The Doula takes reasonable steps to protect personal information from unauthorised access, disclosure, or misuse. Information will be stored securely, whether in digital or paper form, and only accessible by authorised personnel involved in providing the service.

6. Disclosure of Personal Information

Personal information may be disclosed in the following situations:

- With the client's consent.

- To healthcare professionals involved in the client's care (if necessary and with consent).

- Where required by law or during an emergency situation.

7. Accessing and Correcting Information

Clients have the right to request access to their personal information held by the Doula. If any personal information is incorrect or needs updating, clients may request corrections to ensure accurate records.

8. Retention of Information

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Information that is no longer needed will be securely disposed of.

9. Complaints and Inquiries

If clients have concerns about their privacy or this policy, they are encouraged to reach out to the Doula directly at juliarosegribble@gmail.com. Clients also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) regarding any breaches of privacy.

10. Changes to This Privacy Policy

The Doula reserves the right to modify this Privacy Policy at any time. Clients will be notified of any significant changes via email or through direct communication.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Julia-Rose Gribble

Preston, VIC

juliarosegribble@gmail.com

0418 342 706